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Nurse On Call

About Us

Now every Victorian has a NURSE-ON-CALL

NURSE-ON-CALL, a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.

Call 13## ##60 24 for the cost of a local call from anywhere in Victoria. (Calls from mobile phones may be charged at a higher rate.)

If you think your situation is an emergency, you should always call 000 or go to an emergency department.

We’re there when you need us

NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:

  • you or someone you’re caring for is feeling unwell
  • you are not sure if you should seek medical help
  • you’re away from home or situated a long way from medical help
  • you simply want advice or information about health services in your area.

What happens when I call for advice?

Step 1 – a registered nurse will answer your call and collect some basic details.

Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.

Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to 000. Note that nurses do not provide a full diagnosis of your symptoms.

NURSE-ON-CALL uses the most up-to-date health information available, giving you and your family the highest quality advice.

All information you provide remains confidential and records are fully secure.

Health advice, and more

NURSE-ON-CALL:

  • can provide you with other health related information, such as details of health services in your area or the number of phone help lines
  • gives all Victorians the peace of mind of knowing that professional health advice is only a phone call away, any time of the day or night
  • provides access to interpreting services for callers not confident with English.

The National Relay Service is available to assist callers who are hearing or speech impaired.


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  • Nurse On Call

    “I was unsure about what course of action to take with my child who was having symptoms of bad allergy. Nurse on call confirmed the course of action to take. Reassuring for my husband and I since we both had different opinions.Great service.”

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  • Irma Gutierrez on 3rd Mar 2011

  • GP Connect After Hours Southern Clinic

    “Thanks to Dr Ananda Krishnan at GP connect Morphett Vale. My husband and I required scripts, we were visitors to the area, and were very gratefull for the friendly service from Dr Krishnan.”

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  • Melbourne Medical Locum Service

    “I would just like to say thankyou so much for attending to my 86 year old Father so promptly tonight (within 45 minutes) - I was worried about him that he could not walk properly - because he had a massive back operation years ago - but the Doctor who attended has put his mind at ease - so thankyou again - that was great and we are so lucky to have this service!!”

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  • Melbourne Medical Locum Service

    “Great service,you wait in your own home instead of an emergency department, Doctor was here within about 1 and half hours, very pleasant and helpful.”

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  • Melbourne Medical Locum Service

    “Do not recommend.”

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  • Gold Coast After Hours Medical

    “The Service that is provided is excellent, we have all used Dr Kelly's service of having a GP take care of us after hours - our family's age group ranges from my grandson who is 4 to their greatgrandmother who is 80. And the care that is provided from the front desk staff to the Doctor on call deserves recognition their sevice does the Gold Coast Credit. Thank you everyone. ”

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    Service
  • Warners Bay Dental Surgery

    “Do not recommend.”

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    Service
  • Melbourne Medical Locum Service

    “I have been in need of the Visiting Doctors Service for some years for after hours treatment of a chronic condition

    The doctors and the staff are polite and treat me with dignity

    Most of the time a doctor will arrive within a couple of hours - often less

    Sometimes for various reasons there are long delays - but the staff do their best to get a doctor to my home - and they keep in touch with me regarding this. This is such a great Melbourne Medical Locum Service”

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  • Radio Doctor Service

    “An asset to the community.”

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    Service
  • Duff Street Medical Clinic

    “very nice clinic”

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    Service
  • St George GP After Hours Medical Services

    “Really poor.
    Staff generally not caring.
    Waited for 2 1/2 hours to see a dr, then they called in someone who arrived later, because they were kicking up a fuss about waiting so long !!! ( maybe thats what I should have done ?)
    Would have been seen sooner in the emergency room of the public hospital next door, next time will go there.”

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  • Eastern Suburbs Medical Service

    “I rang this business at 3am on Monday morning (27/10/08) on behalf of a friend living in Maroubra. I was informed that there were no doctors on duty to attend a house call for the rest of the night.”

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  • St George GP After Hours Medical Services

    “I can't even give a rating.I called at 9.20 am on Sunday and only received a 'thank you for calling' recorded message, twice! If they don't see patients on Sunday at least the recording could say so. Very poor, and even less appreciated when one is as sick as I am at the moment. (ok had to give a rating or couldn't go to the next screen)”

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  • East Adelaide Health Care

    “i have been seeing Dr Joe Alvaro since 1994 and would honestly say he is the most compassionate, thorough, caring doctor i have ever dealt with. Nicole Devries.”

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    Service
  • Roslyn Menzies on 6th Jan 2013

  • Verlie Kenneally on 6th Aug 2012

  • Judy on 18th Mar 2012

  • SH on 22nd Oct 2011

  • Jessica Steytler on 15th Sep 2011

  • Justin on 13th Sep 2011

  • Lin Farrell on 3rd Sep 2011

  • Mitch Partridge on 16th Aug 2011

  • misha on 16th Nov 2009

  • dice on 2nd Nov 2008

  • unwell on 27th Oct 2008

  • letdown2 on 6th Jan 2008

  • nathan12 on 2nd Jun 2007