Now every Victorian has a NURSE-ON-CALL
NURSE-ON-CALL, a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.
Call 1300 60 60 24 for the cost of a local call from anywhere in Victoria. (Calls from mobile phones may be charged at a higher rate.)
If you think your situation is an emergency, you should always call 000 or go to an emergency department.
We’re there when you need us
NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:
- you or someone you’re caring for is feeling unwell
- you are not sure if you should seek medical help
- you’re away from home or situated a long way from medical help
- you simply want advice or information about health services in your area.
What happens when I call for advice?
Step 1 – a registered nurse will answer your call and collect some basic details.
Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.
Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to 000. Note that nurses do not provide a full diagnosis of your symptoms.
NURSE-ON-CALL uses the most up-to-date health information available, giving you and your family the highest quality advice.
All information you provide remains confidential and records are fully secure.
Health advice, and more
NURSE-ON-CALL:
- can provide you with other health related information, such as details of health services in your area or the number of phone help lines
- gives all Victorians the peace of mind of knowing that professional health advice is only a phone call away, any time of the day or night
- provides access to interpreting services for callers not confident with English.
The National Relay Service is available to assist callers who are hearing or speech impaired.
