My experience with newground residential for my landscaping was very poor. The customer service and communication once payment was taken became basically non existent. The planning process was smooth, there was a long wait but that's to be expected in the current climate but when it came to install it all came to a halt.

All communication when it came to the install was only made when I followed up. The install team then broke the latch on my new gate that had only been installed for a week and ignored any correspondence relating to this so the repair came at my own cost. No communication or instruction was left on how to use the retic or care for the plants installed, 5 missing plants in the garden that still have only empty pots almost 3 months later despite an email saying they had been sourced and would be installed that week on the 29th of July.

If this is the business your estate uses for their landscaping I would be asking what other options are available.