About Metlink

Metlink is the face of public transport in Melbourne.

A partnership of Melbourne’s train, tram and bus operators, Metlink provides customers with a ‘one-stop-shop’ for information about services, fares and ticketing. Metlink is also responsible for introducing new way-finding signage across the network.

Using public transport in Melbourne is made easy thanks to the Metlink website and journey planner, customer call centre, timetables and user-friendly pocket guides.

Metlink’s services are provided on behalf of:

• The metropolitan public transport operators: Connex, Yarra Trams and bus operators
• The Victorian State Government under the Department of Infrastructure and within the Public Transport Division
• Regional transport operator V/Line which operates trains and coaches.

Metlink is also responsible for accepting customer feedback, tracking lost property, providing advice on new ticketing initiatives, instigating research, collecting data, collecting revenue, and managing a public transport think tank.

Metlink undertakes many promotions and activities: