About Westpac Branch Cairns
Closed on Public Holidays
Reviews
| 5 | 50% | (3) | |
| 4 | 17% | (1) | |
| 3 | 17% | (1) | |
| 2 | 0% | (0) | |
| 1 | 17% | (1) |
Today I waited in the foyer of Westpac Lake Street from about 9:05am until about 9:30am, until an employee walked past and told me it was closed this week due to Covid. The entire time I was standing there, there were employees inside who could have told me, and some even walked past me to enter through the doors without telling me. The person who eventually told me said that it was on a sign outside, which I briefly checked before waiting. The sign still clearly displays opening hours and is not obvious at all. So then I walked to Cairns Central branch to ask a very simple request. I wanted a printout of transactions from account conception a few years ago. The person who served me looked at me like I was stupid, and I had to explain twice that downloading the online statements wasn’t convenient for me because they were broken up in such a way that there were too many to download and attach to emails individually. The employee spoke to me dismissively and like I was stupid. I pay for banking as a service, and I expect to be treated as politely as I treat people. I made a conscious effort to not seem annoyed after what had happened earlier at the other branch, so I’m sure it wasn’t a reflection of my own demeanor. To top it off, I wrote all this in the online form in the app, which is also difficult to find, and after typing it all out, it said online complaints are not being taken at the moment and provided a phone number. At this point, are you trying to infuriate your customers? There needs to be some real work done on front of house for Westpac customer service. Absolutely unacceptable.
Edit: review changed from one star to three stars due to being contacted this afternoon by the branch manager personally who profusely apologized and promised to look into amending these issues. I am very reluctant to ever leave bad reviews, and wished to deal with it internally, but the faulty webform wasting more of my time was the last straw.
Thank you Gina for addressing this.
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Financial Institution in Cairns City, QLD 4870
When it comes to managing finances and securing a stable financial future, the right bank is crucial. In Australia, banks offer a wide range of services tailored to meet individual and business needs. The category of banking encompasses services such as savings and current accounts, loans, mortgages, credit cards, investment advice, and wealth management. This comprehensive suite of services ensures that customers can find suitable financial products to enhance their economic well-being.
For anyone searching for reliable banking solutions in Cairns City, Westpac Branch Cairns stands out as a premier choice. This esteemed institution prides itself on delivering exceptional customer service and a diverse array of financial products designed to cater to various needs. Whether it's opening a new savings account, obtaining a personal loan, or seeking investment advice, Westpac Branch Cairns provides guidance and expertise to assist every customer.
Westpac Branch Cairns understands that each customer has unique financial goals and requirements. Their experienced team is dedicated to helping clients navigate the complexities of banking with ease, offering personalised consultations that take into account individual circumstances. With a strong focus on customer satisfaction, Westpac Branch Cairns ensures that clients receive the best possible advice and support throughout their banking journey.
Located conveniently in Cairns City, Westpac Branch Cairns is committed to fostering long-term relationships with its clients, facilitating financial growth and stability. The bank also embraces technological advancements, providing online banking services that allow customers to manage their accounts securely and conveniently from anywhere.
Moreover, Westpac Branch Cairns offers competitive interest rates on loans and deposits, making it a financially savvy choice for those looking to maximise their savings potential or secure funding for their aspirations. Through continuous innovation and dedication, Westpac Branch Cairns aims to remain at the forefront of the banking industry, ensuring that customers in Cairns City have access to the best financial services available.
In summary, for individuals and businesses seeking a trustworthy and comprehensive banking experience in Cairns City, Westpac Branch Cairns emerges as a distinguished option, ready to assist with all banking needs and aspirations.
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