I personally don't think it is worth it!

I’ve experienced an unpleasant start to my training.

During my free consultation I was met with a really polite woman who explained the different machines and how they work. I committed to a combined package for a month.

During my first paid session, I had a different woman take me through measurements and my workout. Prior to commencing the workout, I was asked whether I had received the direct debit instruction email. I confirmed that I had, but had issues with my laptop and that I’d sort it out later.

After my workout I wanted to review my custom program to ensure it aligned with my goals, as a I felt we were targeting the wrong areas. Stomach was my biggest concern and Hypoxi website states the Vacunaut would be my best bet.

Before we progressed to discuss my options, to my surprise the direct debit issue was raised again,despite me paying a $300 deposit, and only attending one paid session I felt as though I was by no means in “arrears” and given the price point of this gym compared to other gyms I felt it was completely unnecessary and unpleasant to treat a new client like a debt collector.

I explained again I had received the email, but prefer to set it up via desktop. It’s a personal preference of mine to do “admin” on desktop vs mobile. The lady then asked me if I wanted to use the reception computer, and I said I don’t remember my gmail password (or any password for that matter as their all saved on my laptop). After exhausting explaining I was asked “when will you do it?” and I said “today”.

We then finally moved on to talk about my program. The woman recommended that the best results in terms of losing centimetres is the L250 (the lay down bicycle).

I asked how come this seems to be the only free machine each time I’ve been in it it offers best results? She said it was “pure coincidence”, which is fair as I have only been in twice. What took me back was her next statement, “look I don’t want to argue, we can put you on a different machine”.

I hadn’t realised asking legitimate questions about an unfamiliar service was considered “arguing”. Imagine calling a bank to clarify an unknown transaction, or calling your ulitities provider to ask why your bill is unusually high and being met with “I don’t want to argue” by the customer service representative.

It’s really disappointing for such a premium service to be met with such a poor customer experience.

On a positive note, I did enjoy the workout and the atmosphere in the gym. Other people working out were very friendly.