Just not good enough

My mother in law ordered a cake for our wedding which was cancelled last year due to covid. We were unable to use the credit for the rescheduled event which was a few weeks past the 12 month mark. We used for for my daughters 1st birthday instead. Feedback from my mother in law was that the company was very difficult to deal with and they were not happy with the level of customer service. I was very disappointed with cake itself. Lacked flavour, was very dense, and was burnt on the outside. Feedback from everyone at the party was they did not enjoy it. Given the price they paid it was very poor quality. I am happy we did not end up using them for my wedding.