Reviews
| 5 | 96% | (22) | |
| 4 | 0% | (0) | |
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| 1 | 4% | (1) |
We contacted Carpet Diem for cleaning the mould in 4 bedrooms in late Oct.22. However, we are very disappointed to find out that they only treated the wall mould in wardrobes in the en-suite and No.1 bedroom. The mould on the wardrobe doors, frames, walls beneath timber windows, window frames in these 2 bedrooms was not removed (later on I found it's hard to "wipe off" as they suggested when we first called them). Also we couldn't see signs to have No.2&3 Bedrooms mould removed. It took me nearly 4 hours to remove these mould. After I sent photos to Carpet Diem they admitted that they only treated wardrobes and the remaining areas were missed as "human mistakes". Carpet Diem explained the cleaning result was due to "miscommunication". In fact, we made booking via phone and also texted messages confirming "4 bedrooms to be treated...including wardrobes" on the booking date and cleaning date (as we don't live in the property). Their poor quality work hugely impacts our renovation plan (painting couldn't be carried afterwards) and thus brings financial stress on us. Carpet Diem apologized but refused to refund money as they did "fogged killing all the mould" in 4 bedrooms. Is "fogged Killing"="mould cleaning/removal"? If the mould was more serious in the bedrooms than your quoted price, why you didn't call us immediately but only carried wardrobe wall mould cleaning instead? Shall client pay for your "miscommunication"?...all in all, very unprofessional.
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Carpet cleaning in Charlestown, NSW 2290
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