Customer support via email is quick.

I have ordered 3 items with FED. 2 orders had issues.

1. They sent the wrong item. I organised a replacement where by the replacement 'missed' dispatch, and wasn't shipped until I prompted them a week later.

2. The deep fryer I ordered came with a gas leak. It took 4 days before the service contractor was able to come to repair the leak. Upon first use, we found that there were other issues (faulty thermostat or high limit switch) and were unable to use it for one of our most busiest nights. Parts are currently being ordered to repair the BRAND NEW deep fryer.

Needless to say, if you require items that are time critical, make sure you order them early in case there are issues.

very bad service, rude answer, they apply delivery charge from their NSW to their shop in Adelaide, if any items not available then that's not our problems, if we ask them to deliver from their Adelaide shop to our place then delivery charge should apply, why they asking delivery charge for their NSW to their SA shops ? when I asked to them, they reply me rudely said me @ might that is our company policy,, lab lab...event dont speak nicely.

both sales man are very rude, they dont know how to talk nicely, very third class service , and just try to making money as much possible from customer. never recommend to buy any things.