Serve a mean chicken parmie

Made an online order this afternoon for $80 to feed the family. A two minute timer appears for the store to accept the order. After 2 minutes the order was not accepted and I receive an automated email telling me that basically as they were too busy, the order was not accepted in time, my $80 taken from my account and I will have to wait potentially a few days until I get my money back, what a disgrace. So you took my money without fulfilling my order, what if that was the last of my money to feed my kids? I then rang the store to complain and see if a solution could be offered, spoke with manager who was not apologetic at all. Asked how she thought it was ok to take my money but not provide my food. She said “she didn’t take the money” as apparently a third party vendor manages the payments. To which I replied, if you use that vendor then it is you who has take. My money. Received no apology at all. Don’t offer an online service if you can’t accept the orders on time and then take people’s money and expect them to wait for a refund. Joke of a service and will be going to consumer affairs.