I visited Chloe twice. The first time I had a great experience. The second time, not so much.

The second time I decided to go 'blonder'. Whilst on the day of my visit I was satisfied with what Chloe had done (fresh colour and a blow-dry of course you leave feeling good), I quickly noticed the following couple of days how brassy my hair was.

I was washing the gold out every second day.

I deliberated about whether to reach out to Chloe for a toner, wondering if I was being fussy or if the colour would settle but it didn't and I finally reached out to her 10 days later with my concerns.

Chloe's handling of the situation took me by surprise and was very disappointing. She was extremely defensive and frankly outright condescending.

Chloe proceeded to advise "yeah blondes a funny one. In different lighting it looks so different. And also once the oils start to form on the hair, definitely appears warmer and darker "

As if I do not know my own hair. I have been blonde most of my life (I am 42, so not my first rodeo)!

If that was not incredulous enough, I received the following message of things that could also affect my colour;

Chlorine or salt water

Heat styling without heat protection

Heat styling eg blow dryer, straightening, curlers, blowdryer brushes more than once a week

Heat styler being over 170 degrees

Sun exposure

Smoking

Hard water

WHAT THE?

I advised Chloe that I hadn't been in the pool or ocean, use Kerastase products, do not smoke, have been avoiding heat styling etc

When I advised Chloe I wasn't expecting to pay for the toner, she advised me that her salon policy is 7 days for complimentary corrections.

This policy was not on her instagram at the time but has now been made available. I will point out that my 10 days included a long weekend. Is the 7 day policy inclusive or exclusive of weekends or business days only?

Chloe's salon is located at her parent home. Minimal overheads IF ANY. The cost and time to provide a toner she charges $50 for (going rate which I accept) would have been a very minimal cost for her business to absorb to keep a client happy but instead she chose to accept now ownership and didn't listen to my concerns or care about them to rectify after spending $270 on my hair with her only 1.5 weeks prior.

Chloe can do some great work but she didn't on this occasion and my issue more than anything is the very poor way she handled it.

Obviously wont be returning,

PS Chloe I followed your advice and bought the NAK purple shampoo and conditioner. The brassiness is still an issue at the top of my hair while the ends are turning platinum. Looks like I need to return to a salon for a whole new colour to even out your error which you have taken no responsibility for. I should be demanding a refund.