DO NOT RECOMMEND.

I walked into this salon with a very creamy blonde balayage. I booked in for a toner (as I couldn’t get into my usual salon) for my ends as tape in extensions were very light and I wanted them toned down slightly.

The owner who consulted me was very rude, she didn’t greet or introduce herself to me nor actually try to understand what I was wanting even though this was a new client for them. When explaining what I wanted, she was very arrogant and would not take what I was saying for an answer, even though I repeated myself so many times. I even tried to show photo examples and she dismissed it. I was very clear at the start of my appointment that what I was wanting is for my ends to be slightly darker, as in not such a white blonde but not as dark as my roots (as I have a balayage).

After the toner was put in my hair was a severely over toned to a grey/silver, my creamy blonde hair was completely changed to a different colour. When I raised this, the owner’s first reaction was to put the blame, advising that she matched the ends to my roots like I wanted when that’s not what I ever requested. She also try to argue saying that I never said I wanted my ends slightly darker, when this is what I had been saying the whole time.

However, said it could be fixed and it’s not irreversible. Another toner was put on resulting in my hair being even darker, it was closer to brown than blonde at this point. I expressed again that this is not what I wanted and I’d rather just have what I walked in with. This is when I was told that they wouldn’t be able to get my hair back to what it was unless they use bleach as toner over toner darkens hair colour. Even though I was told it wasn’t ‘irreversible’ prior to the second toner. This resulted with me in tears and them having to use a clarifying shampoo to try and get the toner out of my hair which completely dried out my hair.

My appointment was booked for 6pm and I walked out at 10pm. I sat in the salon for 4 hours, all for a toner! If a salon can’t get a simple toner right than I am completely concerned by any knowledge this salon has.

The owner of the salon, didn’t bother to see me before I left or apologise for her poor direction. Unless you want to walk out with severely over toned hair / dull hair and someone else’s idea of what your hair should be than I would not recommend. For a first time client, this experience was so horrific and unprofessional! In addition, I’ve found similar reviews to mine in regards to the owners argumentative behaviour and it’s so appalling to hear that several people have experienced this!

I've been to many hair dressers in mawson lakes, I must say, Hair tribe is the best one so far.

This was my second time, The staff is lovely.

I got some suggestions from the lady who did my hair and it turned out perfectly. She knew what she was doing, truly professional.

I highly recommend them. I will be back with a friend of mine who was looking for a hair stylist.