Two weeks ago I went in to buy a jewellery box that was in your catalogue and the only one left was scratched

The woman who served me ordered another one for me and I paid a $20 deposit. I was rung a week later to let me know it had arrived. When I went in to collect it ther were only 2 staff on and they were both speaking with a client. 1 member came over to serve me and had no idea where to find the article and had to ask the other girl. Meanwhile a man

entered and was served by the younger girl and a couple entered and waited. The staff member attending to me finally found my article and then couldn't find my ordee on the system. Eventually she went back to the uounger girl and asked for help. That staff membet was serving the man and seemed to deliberately wasting time. Eventually she came to me and found my order on the system but could not find the paid deposit and work out how much I had to pay to collect my parcel. $20 from $59 is not that jard to work out.

I commented that they may need more staff and someone who knows the system and got a very short response. After 35mins I fially had my parcel, paid and left to be farewelled with "Have a nice Xmas" and not sorry anout the wait.

What ever happened to people knowing their job and customer service. ????

Nice store, good variety and pricing.