Be aware! So many issues with this company. They all arise from the fact that they sub-contract every single work they do so there's no responsibility and accountability when things go wrong.

Firstly, the designer you will meet for the kitchen (laundry for us) design is a contractor. They'll say anything and make promises that cannot be kept so you sign the document and get payment. For us, they promised delivery in 6 weeks, but it actually took about 12 weeks.

Secondly, the delivery was a mess. They gave us a date when it'll be delivered, so I took the day off work to be at home. They didn't deliver. Called head office and they didn't know what was happening with the delivery, after waiting on hold, advised will be delivered the following day. Second day goes by without any delivery. Another call to head office, another hour wait for the phone to be answered. Again promised a time but no delivery. Finally did have it delivered couple of days later, with head office blaming the delivery company, and delivery company blaming head office. No accountability and I'm the one that had to take three days off to just sit around and wait.

Thirdly, the install was done by a sub contracted installer and sub-sub contracted tradies. Install took 10 days longer than promised by designer, head office and installer. They all blame each other again about the issues. On top of that the walls aren't plastered properly, it's not smooth and there's marks left on the wall, the tiling wasn't done straight and not lined up properly. Again, been passed around one person to the next, issues not resolved.

To top it all off, the 4 of the cabinet doors arrived damaged. They replaced one of the doors but I'm still waiting to hear back from installer (who has since left the company because they've been screwing him over with extra work and blackmailing him by not paying for his work), head office about when the three doors will arrive and when it will get installed. So my laundry is incomplete.

So at the end of the day, they all promise the world so that you sign up, but once you've paid, no one takes any responsibility anymore. You're stuck with incomplete or damaged cabinetry. I don't imagine I'll have any luck claiming the 7 year warranty. I must say that their designs are quite nice and that's what drove us to kinsman in the first place but personally I would stay away and save yourself the trouble.

Terrible services and communication! The 8 to 12 weeks turnaround have been going for 9 months and they still have not been able to finish the work. What's more frustrating is they won't answer your questions on the portal (the "preferred communication method") and always reply back with generic response. The most upsetting thing is they have never officially apologies for the delays or taken responsibility for the wrong stuff that are ordered or delays in installation.

Wouldn't even give them 1 star at this stage as it's been so frustrating! Would not recommend them to anyone at all.