I am left shocked with the appalling unprofessional customer service I just received from Oxford Compounding. I spoke to a man over the phone today about if I could and when I could order a new cream to treat my vitiligo - something I’m excited about trying for to treat my autoimmune disease. This cream I will only be able to order through Oxford Compounding or possibly one other compounding pharmacy in Perth. I was left bluntly rejected giving in my prescription, all because last time I had travelled to hand in a different prescription a couple weeks ago that I had paid for upfront and the same day changing my mind not knowing this new cream would be available to me shortly, they at the time kindly gave me my money back and I had planned to return to them with my new prescription.

This shouldn’t have bothered them as before they could even make a cream for me I had made sure I let them know straight away.

I cannot believe the attitude I received today as they will not let me go through them anymore.

I do not find this fair and am left angered by the attitude I received!

The only compounding chemist who would make the eye drops prescribed for my dog by my vet. Excellent advice and service from the pharmacist and friendly, prompt service from reception staff. Highly recommend.