I could really write an essay about how perfect our experience was. I will probably miss a few points, but I will try to share why we were so impressed. With regards to the property I share all the good comments regarding its style and character, the room, the pool, the amenities, the location (a couple of steps from the 4 Miles Beach and a short walk from the centre), etc.

But what was well beyond our expectations was the hospitality of Ken (one of the two owners). And we are not talking about the kind of professional hospitality, but genuine and warm hospitality. For just a short 3-nights stay (which should have been 5 at least) Ken helped me to book some great activities. We exchanged quite a few long emails and he would try to understand our profile and propose activities that we would enjoy the most. He organised the payments which he all added to the room and we didn't have to bother about multiple bookings and payments. He arranged a very good quality pick-up service from the airport for a very good price. He even arranged for our check-out day for our luggage to be transported to the hotel we would stay in Cairns and we were dropped off at the Skyline Kuranda, which again he arranged with a return journey with the scenic railway. When we were interested if we could do something, from visiting the local wildlife park to going to a restaurant, he would make the call for us to ask for details or book.

And then there were the little things such as chatting with us, keeping us company while waiting for the mini bus to pick us up for the Barrier Reef adventure, helping with our luggage, waiting outside for the taxi at our check out date and waving us goodbye, always always with a big smile - even emailing us later to ask about the rest of our trip etc. We felt that it was as if Ken was a good friend or relative, staying at his place and we genuinely felt sad when we left. Ken made such a big difference for our trip and we can only say a massive thank you!

Do NOT be fooled by good reviews, as ownership changed last year. The rooms are managed by two men, one who is extremely rude and nasty to guests.  This was due to a simple request for items the room lacked..a working phone, towels and soap. That is something that happened on more than one occasion and was also confirmed by our taxi driver.They do not service rooms yet they do not provide enough amenities to last more than one day.  Access to hotel managers is limited and if arriving after 12 noon or leaving before 8am, you will not have opportunity to make requests for additional towels,  soap etc.  The room has one air conditioner in the living room which does not circulate air to bedroom.  Wifi is limited in the room and common area.  The rooms are dated but fine, but cannot overlook the way we were treated by one of the owners/managers.  This stay was part of a month long trip and was the only location we were not pleased with.  In fact, this was the worst stay in all my travels based on the attitude of the management.  Keep in mind, I am from NYC,  and likely have a higher tolerance of rude than others.  There are so many more pleasant places to stay in town....avoid this place.