Reviews
| 5 | 65% | (13) | |
| 4 | 15% | (3) | |
| 3 | 5% | (1) | |
| 2 | 0% | (0) | |
| 1 | 15% | (3) |
We decided to try their food as I chanced upon their website which stated 10% off for first online order. I called them and was advised to download an app and order through their app to qualify for this which I did. However, the 10% discount did not work on that app. So I called them back again and said that the discount was not applied on the app. The person over the phone then decided to take orders over the phone to apply the discount so that was sorted. Since we order more than $35, free delivery applied which they honored. However, when I asked about the free 1.25L drink with any purchase more $50, the person said he is not aware of this promotion and will not honour it.
To which I responded it is on your website and if it is not true, please update the website. I have taken screenshots of these promotions which you can view. In any F & B business, if it is on your website, you should honour it regardless if it was not upgraded. It is your job to update the information and it is not the customers’ job to highlight this flaw. And if this is the information, the right thing to do is to honour the information provided and if you can’t make the decision, the right process is to ask the manager to authenticate the information. It goes a long way, that is professionalism, which differentiates you from the rest as a quality restaurant.
As for the person over the phone, he wasn’t very friendly. It felt to us, he was in a rush like he was very busy and just wanted to get off the phone. The person said 40 minutes wait. We ordered at 620pm expected the food to arrive at 7pm which I know it is ok for 20 minutes more wait is normal. The food arrived at 7.45pm. My house wasn’t very far from this restaurant.
As the food review, we ordered the burger, garlic cheese pizza, a lemon tart and pork ribs. They were all excellent. Whilst the food was great, as consumers in the F&B industry, we cannot deny that service of a restaurant very often contributes a major factor in the dinning experience. Food review 4 stars but service 2 stars, hence 3 stars is the outcome. I would recommend this place because the food was indeed enjoyable. And perhaps the dine in experience might be a more positive one than delivery and ordering online. Well done but please ensure your staff knows how to handle a situation appropriately and update your website and your online app functions.
Wow. Just wow. My husband and I recently had our wedding reception at The Swans Restaurant and we were absolutely blown away by how amazing the venue looked. It was way beyond our expectations, the food was amazing and the team were able to cater for all our guests with dietary requirements. Sue was exceptional with the service from the very first point of contact, happy to answer all our questions and offer solid advice. We were extremely pleased with our night, we had so many compliments from our guests. The Swans has now become one of our staple dinner venues, we came here many times for dinner while wedding planning and every single time, food and service has been top notch. We will be coming back time and again! Thank you for having us!
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Restaurant in Henley Brook, WA 6055
In the vibrant and diverse landscape of Australia, the restaurant scene offers a delectable array of culinary experiences that cater to all tastes and preferences. From casual cafes to fine dining establishments, the restaurant category encompasses a multitude of flavours, cuisines, and atmospheres. Each restaurant is a unique destination, inviting locals and visitors alike to indulge in exceptional dining experiences.
The Swans Restaurant & Function House stands out in the Henley Brook area as a premier dining choice, known for its commitment to quality, service, and innovation. This establishment showcases a menu that combines traditional dishes with contemporary flair, using locally sourced ingredients to create meals that are not only delicious but also celebrate the rich culinary heritage of Australia. Whether one craves a hearty breakfast, a casual lunch, or an elegant dinner, The Swans Restaurant & Function House has something for every palate.
Patrons can expect a range of services that enhance their dining experience. The Swans Restaurant & Function House offers dine-in options, allowing guests to enjoy a warm, inviting atmosphere while savouring their meals. Takeaway services are also available for those who wish to enjoy their favourite dishes from the comfort of their own home. Furthermore, The Swans Restaurant & Function House provides catering services for special events, ensuring that gatherings are memorable with mouth-watering food tailored to suit any occasion.
In addition to a superb menu, The Swans Restaurant & Function House prides itself on exceptional customer service, with a dedicated team that is passionate about creating a welcoming environment for everyone. The interior is designed to reflect the local culture, making it a perfect spot to unwind with family and friends or celebrate special milestones.
For anyone seeking an unforgettable dining experience in Henley Brook, The Swans Restaurant & Function House is the ideal choice. With its exquisite menu, attentive service, and inviting atmosphere, this restaurant is committed to satisfying every culinary craving. Explore the flavours of Henley Brook at The Swans Restaurant & Function House, where every meal is a celebration of great food and good company. Experience the best that Australian cuisine has to offer and make The Swans Restaurant & Function House your go-to destination for all your dining needs.