Conan Group is an IT Service Management organisation specialising in ITIL Training and ITIL Consulting. Conan Group is the longest serving ITIL training and consulting provider in Western Australia. We also work in consultation with alliance partners and have a dedicated ITIL Training Program Director to customize in-house programs to meet your specific needs. We provide a full suite of ITIL and ITSM training packages including: * ITIL Introduction (1 day) * Service Management Foundations (3 days) * Specialised ITIL process workshops including Service Level Management; Service Desk, Incident & Problem Management; Change, Release & Configuration Management, etc. * ITIL Expert Certification consisting of ITIL Service Manager’s Certificate (Masters) Course (12 Days – modular course) and V3 bridging program. For more details on your ITIL requirements, contact 1300 86# ###.