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Moss Vale, NSW 2577

This review has been updated.

Glen attended a burst pipe. He arrived quickly and did a fine job, so we booked him for other work.

He didn’t confirm a time, so on the day he was due I had to call and text to find out where he was. He later called me back to say he was unwell and would come the next week - which was totally fine.

I then called and texted 3 times the following week and got no response.

When Glen saw I had written a negative review reflecting this, he called me and left a not-so-nice voicemail to say he had been in hospital with Covid.

I was sorry to hear that he had been unwell. However, I didn’t appreciate the aggression and lack of communication.

From my perspective, I had booked a tradesperson that never showed up, which is common. I had no idea he was unwell.

As the owner of a small business, he could have just called to calmly explain the situation, rather than being rude.

Glen’s work was fine. We appreciated that he came so quickly for the burst pipe, but the follow up has not been pleasant.

I highly recommend Glen. He has come to the rescue twice - once to install a new gas heater in the pouring rain on a weekend, and second to my office at very short notice to help with installation of equipment when a quick change to the pipes was required. He is extremely Professional, skilled and knowledgeable.

Fantastic response time after hours. Quick efficient service with other helpful recommendations. Friendly and polite. Highly recommend this service Felt very comfortable about having the plumber in the house for repairs.

Luke provided a great service

Absolutely awesome Good service.

Was very helpful and arrived promptly

Have worked alongside with Luke and the gang and recommend them for work that I can't get to. Good team and ethics

Excellent service - were able to quickly and easily unblock a sewer main. They cleaned up afterwards and did a great job. Highly recommended.

Just wanted to give a shout out to Steve from Aquafix. He fixed our three leaky toilets and took the time to explain exactly what he was doing and why it was important. Steve is such a kind, friendly guy and obviously takes great pride in his work. Our bathrooms were also left spotlessly clean afterward. I have no hesitation recommending Aquafix, they are awesome!

Within 2 hours of me calling Aquafix, the boys were at my house to fix the major plumbing blockage in my house. They were extremely professional and very friendly. I will definitely be recommending them to anyone in need of a plumber!

Very happy with the service. Luke, the owner, was very responsive. He came out right away, assessed the job and said Steve would be the right person to do it - which he was!

Friendly, knowledgeable and personable, Steve was a pleasure to have around and did a very neat and tidy job.

Definitely recommend.

Highly recommend Luke and his team to sort out any plumbing and/or drainage issues you may have. They are professional, skilled and knowledgeable and I’m very impressed with their quality of work. Thanks guys

The Aquafix team are no ordinary plumbers - they are extraordinary. They are 'extra' professional, 'extra' responsive, and 'extra' thorough! They injected new life into our old gas HWS to give us a lot more years of perfect hot water. No pretend 24/7 here - they answer calls for help on weekends, and get the job done right the first time. No hidden fees. You won't be disappointed. Best plumbers in the Southern Highlands by far.

It was a simple job but done very well and in record time. Will definitely be working with Luke and the team again.

They are the best, replaced hot water same day. They always deliver.

We used Aquafix Plumbing on several occasions recently and found Luke very responsive and prompt .His staff were very professional and polite and great guys to have on site. Their advice and quality of work was second to none. I would highly recommend their services.

I have used Aquafix Plumbing for many years, from a bathroom renovation to simply changing washers. They are very experienced, do an excellent job and communicate well. Plus, they are a long-established local company.

Discovered a small gas leak in the roof space and called Luke. He juggled jobs and Steve arrived a couple of hours later. Problem was solved very quickly and then Steve took time to check all systems were back and working and problem was indeed rectified. Very much appreciated the quick, thoughtful and professional service and would recommend Aquafix if you need plumbing services.

Described a problem to Luke that had not been fixed by another plumber after multiple visits and multiple hundreds of dollars.

Phoned Luke on a Saturday and he told me what to do so as not to get him out on a Saturday and be charged weekend rates and to call again on Monday if the problem persisted.

Texted Sunday saying his fox had worked and he came in the Monday and fixed an ensuite toilet by changing an outlet valve washer…it fixed the noise and the leak in 5 mins.

He charged nothing for the job and was more concerned that my parents had been out through unnecessary expense out of their pension with no result. The noise that occurred every 15 mins was driving them insane!

We will be using Aquafix Plumbing services going forward - nothing makes up for experience and honesty and I recommend you don’t allow young inexperienced plumbers from Exeter plumbing to cut their teeth on pensioners.

They should be guided by someone with experience and that is not happening.

Aquafix is the most professional, wonderful service and I highly recommend using them.

Thank you.

Cheers Kate

Luke and Steve offered a very prompt and efficient service. Very professional and friendly. Luke followed up the next day to make sure all was going well. I would definitely use Aquafix again.