Our Key Staff at Office National Yatala are extremely dedicated, all have between 10 –20 years industry experience, the majority having worked together for 9 out of the past 10 years. With this in mind we have adopted the systems and procedures that we know work, which have allowed us to immediately be effective in creating a high standard of service.
An efficient computer system is one of the most important tools in any distribution business. It is imperative to have a user-friendly system that allows tracking of orders and sales histories as well as accurate inventory control etc. We are pleased to say that we have purchased a system, which has been customised and perfected over the past 10 years for this particular industry.
Our strong company culture guarantee’s that we will provide the best possible service to our Clients at all times. To maintain this high level, we will always utilise our own vans and drivers whom ensure that our commitments are always met. We truly have control of your order from receipt to delivery.
Have you experienced waiting on hold with a recorded message, pressing 2 for customer service and waiting another 5 minutes before you actually get any?
Being forced into using a slow Internet ordering system because it is still quicker then phoning the company?
It is important to understand that within the office supply industry, Customer Service is about people. Our companies’ best assets are and always will be the staff. Their dedication and quality will be demonstrated on your first call, you will quickly realise that we always follow through on any commitment we make and ensure it happens. After all, that is what service is all about.