MetLink. Victorian Public Transport

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About Us

About Metlink

Metlink is the face of public transport in Melbourne.

A partnership of Melbourne’s train, tram and bus operators, Metlink provides customers with a ‘one-stop-shop’ for information about services, fares and ticketing. Metlink is also responsible for introducing new way-finding signage across the network.

Using public transport in Melbourne is made easy thanks to the Metlink website and journey planner, customer call centre, timetables and user-friendly pocket guides.

Metlink’s services are provided on behalf of:

  • The metropolitan public transport operators: Connex, Yarra Trams and bus operators
  • The Victorian State Government under the Department of Infrastructure and within the Public Transport Division
  • Regional transport operator V/Line which operates trains and coaches.

Metlink is also responsible for accepting customer feedback, tracking lost property, providing advice on new ticketing initiatives, instigating research, collecting data, collecting revenue, and managing a public transport think tank.

Metlink undertakes many promotions and activities:


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Public Transport Information

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  • City Rail NSW

    “I wish to register a complaint about Penrith Railway Station. On Thursday, 5th April 2012, upon leaving the train that arrives at 6PM, only 2 turnstyles were in operation. As a result of this, some 300 people had to line up behind each other in order to get through the turnstyles. As this happens quite infrequently, could you please see what can be done to rectify the problem.”

    Value
    Service
  • City Rail NSW

    “The train that leaves central for the Blue Mountains at 5.06 PM, is hardly ever cleaned by the cleaners. The first four carriges, are quite often left with all kinds of rubbish littering the seats, and the floors of the carriges. Could you please make sure the cleaners, attend this problem.

    Value
    Service
  • Stewart Connell on 6th Apr 2012

  • Stewart Connell on 6th Apr 2012