My family did not have a good experience with this nursing home, the tour was not clearly informative, our mum has had a strong family support network and was a custom to seeing us every day, she went in to this nursing home on a Friday and we did talk to the mangers about visits and were told that we would be given access to mum, this did not happen. With COVID 19 restrictions in place we all understood that all visits to nursing home were in lock down but our mum went in when the restrictions were lifted and visits were allowed by appointment for 30 minutes, when the first visit was attempted to be booked we were refused to see her, it took 3 days of phone calls before we could get in to see her and we all had the flu vaccine as well, during the 3 days of us not being allowed to see her we also found out that she wasn't given any of her medications, mum ended up having a fall on the 4th night and was ambulanced to hospital sadly she passed away a few days later. This experience has left our family devastated, during this time I was visiting my uncle in another nursing home that were following the COVID 19 legislative restrictions and didn't have any problems like our beautiful mum and our family experienced here.

Our family can rest assured that both of our parents receive excellent care at Little Para. Over the 5 years of our association we have found the staff to be very kind, caring and compassionate. We are very grateful that our parents are so well looked after and happy.