“Apart from coming out to discuss and quote your event you can forget about ever again hearing from management or being able to make contact.
Function Managers are more akin to administrative staff than management.
Did not respond to email or phone messages. Admin and on site staff (chef, waitperson) are friendly and helpful. Unfortunately there is no management support structure in my opinion.
Following is a timeline of events for my function:
1. They came out to my house to discuss food, catering, party hire. I emphasised a number of times that I wanted to do nothing, i.e. set up tables, place settings, cook, clean etc. I also mentioned I would not deal with sub contractors or other parties/entities, i.e. Crown own the lot catering, food, party hire, etc.”