“In our experience Aquastars Hillsborough Rd Warners Bay is run by inflexible management. Their employees are equally unpleasant to deal with.
We have two toddlers enrolled there, having pre-paid for a block of lessons for both. We have been extremely dissatisfied with their service and value.
The beginner level class, where the parent swims with the child seemed to run ok. However, upon advancing to the next level, in which the parent is not welcome in the pool, our toddler son quickly lost the small amount of confidence and interest he had gained. He would be left unattended for blocks of up to 12 mins of a 30-minute lesson. We had purchased a block of lessons in advance and when we asked the manager to permit us to pay to upgrade to private lessons so that our distressed child could build up more confidence, he flatly refused, stating "it would be best if you completed what you already bought first".
The manager and his front desk staff are intimidating and condescending - clearly i will not be able to use the remaining $50 worth of paid-up lessons for my toddler until he has re-gained some water-confidence. ”