About Novo Shoes Gateway Shopping Centre
Inspired by global trends, NOVO is one of the most iconic fashion footwear brands in Australia. Our Casuarina Square store offers a vast range of women's shoes that feel as beautiful as they look! NOVO are made for style-driven, confident women, with extensive wardrobe and style needs. With over 100 stores in Australia and New Zealand and this global online store you can shop NOVO shoes 24/7.
Reviews
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| 1 | 100% | (2) |
Chose 4 pair of shoes from display and had to ask sales assistant for assistance. She totally ignored me and didn’t acknowledge that I was in the store, let alone greet me or offer to help. Lack of personality, friendliness, or how to give service and should not be in retail.
06/10/22
I was hoping to purchase a pair of sandles that I had found online at Novo however when I entered the store on Friday 13 January I was shocked by the rudeness from a blonde sales assistant working there at just before midday.
I am a Torres Strait Islander woman and was visiting from Brisbane. I was shocked to be checking the shoes on the rack when this woman yelled from behind at me asking if I was fine. The tone was so aggressive and rude that originally I thought she must of been speaking to someone else. I was shocked to turn around and see her staring at me (she had yelled at the back of my head). I didn't see her speak to any white customers like that.
I clarified if she was speaking to me and my use of English must of shocked her to the point she said yes. Another customer near me also turned around as it was bizzare to be speaking that loudly to one customer. I was so disappointed I asked my family to leave the store and we would return later to maybe buy what I wanted when that particular assistant wasn't there.
About an hour later we returned and I walked into the store to look at the sandles again. This same assistant appeared out of nowhere and was standing next to me asking if I knew what I wanted. I proceeded to explain to her what I was wanting and within moments of me speaking she looked disinterested, she looked at her watched sighed and then walked away.
The level of rudeness or blatant racial profiling was something that I won't forget. I left the store and went to another shoe store. So a sale was lost due to this assistant.
If the assistant is that unhappy working there then I would suggest management reconsider her position as it is very obvious to the general public. Also, I felt as though I was being racial profiled and it was a very unpleasant experience. That is why I am essentially writing this review. I hope this assistant understakes a cultural awareness course and also brushes up on some customer service skills as this does not deserve any stars for the rating.
Where to find Novo Shoes Gateway Shopping Centre
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Footwear Store in Yarrawonga, NT 830
Discover the perfect pair of shoes at Novo Shoes Gateway Shopping Centre, your premier shoe shop located in Yarrawonga. Catering to a diverse range of styles and preferences, Novo Shoes Gateway Shopping Centre is dedicated to providing exceptional footwear that combines comfort, quality, and the latest fashion trends.
In the vibrant and ever-evolving world of footwear, Novo Shoes Gateway Shopping Centre stands out by offering an extensive selection of shoes for every occasion. Whether searching for stylish trainers for a day out, elegant heels for a special event, or practical boots for everyday wear, Novo Shoes Gateway Shopping Centre has something for everyone. Their knowledgeable staff are always on hand to assist in finding the right fit and style, ensuring that every customer leaves satisfied.
At Novo Shoes Gateway Shopping Centre, customers can explore an impressive array of brands, from renowned international names to emerging local designers. This shoe shop prides itself on curating a collection that meets the varied tastes of the Australian market. With a keen understanding of the local fashion scene, Novo Shoes Gateway Shopping Centre brings the latest trends directly to Yarrawonga, ensuring that residents have access to the best styles available.
In addition to their vast selection of shoes, Novo Shoes Gateway Shopping Centre offers valuable services to enhance the shopping experience. Customers can take advantage of personalised fitting services, where expert staff provide tailored advice on size and comfort. Also, Novo Shoes Gateway Shopping Centre frequently hosts exclusive promotions and seasonal sales, making it easier for shoppers to find the perfect pair at a fantastic price.
Conveniently located in Yarrawonga, Novo Shoes Gateway Shopping Centre is committed to creating a welcoming atmosphere where customers can feel comfortable exploring their options. With a focus on customer satisfaction and a passion for footwear, this shoe shop is the go-to destination for anyone in need of new shoes in the area.
Whether visiting for an everyday staple or a statement piece, Novo Shoes Gateway Shopping Centre guarantees an enjoyable shopping experience. For footwear that merges style with comfort, look no further than Novo Shoes Gateway Shopping Centre, the ultimate shoe shop in Yarrawonga.